Cookies Policy

Cookies Policy

What are Cookies?

A cookie is a small file, typically made up of letters and numbers, that we store on your device (such as computer or mobile phone) when you visit our website. This helps us to recognize your device when you come back and tailor the content accordingly.

Why Do We Use Cookies?

We use cookies for several purposes:

To improve user experience: by remembering your language preferences or login information.
To personalize content: based on your browsing history or other data we collect.
To analyze website performance: to understand how our site is used, identify areas for improvement and optimize its functionality.

Types of Cookies

There are several types of cookies:

Essential Cookies

These cookies are necessary for you to use the site. Without them, you wouldn't be able to access certain features or login to your account.

Session ID: stores a unique identifier allowing us to track your browsing session.
Security tokens: helps prevent malicious activities by verifying the authenticity of data exchanged between your browser and our server.

Session Cookies

These cookies are stored on your device temporarily while you're using the site. They'll be deleted automatically when you close your browser.

Login information: stores login credentials to help you stay logged in during a session.
Basket contents: remembers items you've added to your shopping cart or wish list.

Persistent Cookies

These cookies are stored on your device for longer periods, often between browsing sessions. They can be removed by clearing the browser's storage or rejecting them via cookie settings.

Language preferences: stores your chosen language settings.
Analytics identifiers: helps us track aggregated performance metrics across multiple visits.

Functional Cookies

We use functional cookies to provide enhanced user experience and features:

Third-party integrations: enables seamless integration with external services (e.g. social media login, payment gateways).

Analytics and Performance Cookies

These cookies help us understand how users interact with our site, enabling us to optimize its performance and functionality.

Google Analytics: collects anonymous data about your browsing behavior, including page visits, clicks, time spent on the site, etc.
Performance metrics: helps us monitor key performance indicators (KPIs) such as bounce rate, pages per session, and conversion rates.

Preference and Language Settings

We use cookies to remember your preferences:

Language selection: stores your preferred language for subsequent visits.
Font size adjustment: saves changes made to font sizes or other display settings.

Login/Session Continuity

Cookies help maintain login sessions by storing relevant information, making it easier for you to stay logged in without needing to re-authenticate on every page visit.

Device Recognition

Some cookies enable us to recognize your device across multiple interactions:

Device fingerprinting: uses anonymous data about your browser or device configuration to generate a unique identifier.
Cookie syncing: synchronizes cookie information with other devices linked to your account, if applicable.

Security-Related Cookies

We employ security-related cookies for specific purposes:

CSRF tokens: protects against cross-site request forgery by verifying the authenticity of data exchanged between your browser and our server.
Anti-forgery tokens: helps prevent malicious activities such as clickjacking or form hijacking.

Browser Storage Technologies

Beyond traditional cookies, we use other storage mechanisms to enhance user experience:

Local storage: stores information locally on your device for later recall.
SessionStorage: temporarily caches data during the current browsing session.

Third-Party Integrations

Some of our integrations require us to share cookie-related data with third-party service providers:

Social media widgets: uses social media login cookies or API tokens to enable seamless integration and sharing features.

Marketing or Communication Preferences

We store your marketing preferences as follows:

Subscription status: remembers whether you've opted into/outs of our newsletters, special offers or promotional emails.
Communication channels: stores the chosen contact channels for receiving company updates (e.g., email, phone, SMS).

Cookie Consent Management

If you decline cookies during login or at any other point on the site, your session will continue as normal. However, some functionality may be limited.

Browser Cookie Controls

Most modern browsers provide built-in tools to manage cookie settings:

Clearing cache and cookies: removes stored data from the current browsing session.
Blocking third-party tracking cookies: prevents external service providers from collecting information about your activities.

Site Functionality Impact when Cookies are Disabled

While some features may still function, you can expect limitations in the following areas if cookie functionality is disabled or removed:

Navigation and site accessibility
Social media login or sharing functionalities
Some forms of personalized content

Technical Diagnostics and Performance Optimisation

We collect anonymous data from cookies for technical analysis, performance optimization and development. No personally identifiable information (PII) is involved in the following areas:

Technical diagnostics: examines web requests, error reporting, server logs and other diagnostic data to ensure efficient platform operation.
Aggregated analytics insights

User Experience Improvements

Based on collected cookie data from Analytics or A/B testing experiments.